American Express Hiring | Customer Service Analyst

American Express Hiring | Customer Service Analyst: American Express hiring Fresher’s Candidates for Customer Service Analyst Role. The details of the job, requirements and other information is given below.

Job Details: 

American Express Hiring | Customer Service Analyst

Company : American Express

Job Role : Customer Service Analyst

Degree : Any Bachelor’s degree

Batch : 2024,2023,2022,2021

Experience : Fresher’s

Salary : 2.5 – 4 LPA* (Expected)

Location : Gurgaon, Haryana, India

American Express – Required Qualifications &  Skills : 

  • Graduates.
  • Excellent verbal and written communication skills.
  • Ability to evaluate Merchant information.
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines.
  • Demonstrated dependability.
  • Able to interact professionally with all levels of clients.
  • Ability to manage multiple tasks simultaneously.
  • Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
  • We work Monday – Friday – 19 : 30 – 04 : 00 IST shift.

Roles & Responsibilities :

  • The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
  • This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
  • Requires the handling of requests by partnering with internal teams as well as client managers.
  • Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
  • Review, analyze, and process merchant requests from the simple to the complex.
  • Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
  • Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.
  • Strong analytical and collaboration skills.
  • Excellent written and verbal communication skills.
  • Demonstrates ability to be self-directed with excellent follow through.
  • Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care

To Apply Through Direct link:

  • Step 1:- Click below Apply Now link
  • Step 2:– You will be redirected to the career page of the company.
  • Step 3:– Fill in all required details in the form for which job you are applying:
  • Step 4:- Click on Submit Button.
  • Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
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